FAQs
HOW CAN I SEE A LISTED HOME?
If a listed home is occupied, showings need to be conducted around the current resident's schedule. We aim to be unobtrusive and disturb tenants as little as possible. We would like to extend the same courtesy to you once you become a resident.
To view a listed vacant home, our office utilizes technology-driven processes to allow prospective residents the convenience of viewing a home around their schedule with self-showings. With our innovative self-showing feature, prospective residents are able to view a home in a hassle-free environment on their own time.
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To view a vacant listing, simply click on the property of interest and select the “Schedule Viewing” button. From there you will be asked a few short questions and will be asked to upload a copy of your ID so we know who will be going into the home.
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Once you confirm your viewing, you will be given a unique access code to enter the home. After you have successfully viewed the home, you will be asked your opinion of the home and sent a link to apply should you wish to move forward.
WHAT IS THE APPLICATION FEE?
Our application fee is $40 per applicant. This includes our office ordering a credit check and reviewing your income and financial documents as well as the items on your credit report. While we are unable to accept outside reports, our credit checks are soft inquiries and do not have an effect on your credit score.
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HOW DO I QUALIFY?
In order to be approved for one of our properties, you will need to both credit and income qualify for the home. Your monthly income will need to be at least 2.5x the monthly rent. In order to credit qualify, your credit will need to be a 575 or higher. Our office heavily takes into account delinquencies, bankruptcies, evictions, and collection accounts found on your credit report. If you have an eviction filing within the last five years our office unfortunately will not be able to move forward with your application. Our office adheres to “Truth in Renting” codes and standards practices and is committed to providing equal housing opportunities to all rental applicants regardless of race, color, religion, national origin, sex, handicap, familial status, or other protected status. We welcome voucher holders who have been approved by the local housing authority, such as Section 8.
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WHO NEEDS TO APPLY FOR A HOME?
Everyone who will be living in the home that is over the age of 18 needs to fill out a separate application and provide income if that income is to be used to qualify for the home.
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HOW DO I KNOW IF A PARTICULAR HOME IS AVAILABLE?
If a home is listed on our website, it is most likely still available. Once we approve an application and receive the holding fee, our office removes the listing from our website so it can no longer be applied for.
WHAT HAPPENS IF THERE ARE MULTIPLE APPLICATIONS FOR A SINGLE PROPERTY?
We are required to process applications on a first-come first-serve basis. Our office will move forward with the first qualified applicant who submits a fully completed application. This includes providing the requested financial and income verification. An application is not considered complete until all occupants over age 18 have applied and provided proof of income for all income to be considered.
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I HAVE NEVER BEEN EVICTED BUT I DO HAVE EVICTION FILINGS, CAN I STILL APPLY?
If you have eviction filings there was most likely late payment of rent in the past causing the pervious landlord to take corrective legal action. In this case, our office views filings with the same weight as if the perspective tenant was actually evicted as it shows payment history. If the filing is more recent than five years we do not advise applying as our office weighs heavily on eviction filings.
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CAN I HAVE A PET?
We understand that pets are an important part of the family. We allow most domesticated pets, although our insurance company does have a few breed restrictions. Approved pets will add a $25 monthly pet fee (per pet) to your account. We also require that you have all of the pet's documentation and that it is registered with the town. Dog bite insurance is required. Please don't hesitate to ask if you would like to know if your pet's breed is allowed by our insurance. If you are a current resident and would like to add a pet, simply log a request in the portal and we will be able to send you an addendum to your lease allowing the pet.
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WHAT IS THE SECURITY DEPOSIT?
Our office charges a 1.5-month security deposit. This is refunded to you at the expiration of your lease.
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HOW DO I PAY MY RENT?
We understand life is busy, so have a streamlined process to make paying rent simple. Once you become a resident you will be given access to an online tenant portal. Once logged in you will be able to make your security deposit payment and monthly rent payments. The portal offers three convenient ways to pay: bank EFT transfer, credit card, or cash with our “Pay Near Me” feature. As a resident you can also set up automatic rent payments.
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HOW DO I NOTIFY THE OFFICE OF A MAINTENANCE REQUEST?
For the quickest response to maintenance needs simply send your request in the tenant portal. Once a request is sent it will show up on our end and we can dispatch maintenance. As a resident you and all other occupants in the home will receive updated communications to let you know when to expect maintenance. This will also alert you if another occupant in your home already put in a request to eliminate duplicate requests. If you have a fire or medical emergency, please be sure to call 9-1-1 immediately.
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CAN I CHANGE MY LOCKS?
We do not recommend changing locks. If you change the locks and have a maintenance request, our techs will be unable to enter, and someone will need be home to let them in. If you wish to change locks it is recommended that request permission before changing them to streamline the maintenance process.
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IS MY SECURITY DEPOSIT REFUNDABLE?
Yes. By law our office is required to send your security deposit back to you within 30 days after your lease has ended. It is our goal to return the full security deposit to you at the end of your lease.
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WHAT IF I WANT TO STAY AND ANOTHER OCCUPANT WANTS TO LEAVE?
If your original application was approved with more than one income for the household and that income is changing, the remaining occupants will need to reapply for the property. This will ensure that the occupants staying still credit and income qualify without the occupant who is leaving. As long as the remaining residents qualify, a simple lease addendum is drafted removing the occupant who is leaving from the lease.
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HOW DO I GIVE NOTICE THAT I DO NOT WANT TO RENEW MY LEASE?
To give notice that you do not want to renew, simply log into your portal and send us notice at least 60 days prior to your lease expiration stating that you do not want to renew. We will notate this on your account and send you a move out checklist. Please supply our office with your forwarding address so we can send your security deposit letter and mail out the check. If you do not provide a forwarding address the law requires that we send the check to the last known address which would be the home that you left.